By using the Services sold by CN Milano S.r.l., the customer fully accepts these General Conditions of Use.
ELECTRONIC COMMUNICATIONS
Dear customer, when you use the Services offered by CN Milano S.r.l. or send us e-mails and other communications from your computer or mobile device, you are communicating with us electronically. In compliance with the obligations set forth in the Consumer Code (Legislative Decree No. 206 of 2005) and, more generally, in all relevant legislation in force, for the purposes of this contract, you agree that all contracts, notifications, disclosures and other communications that we provide to you in electronic form meet the requirement of written form, when required by law.
COPYRIGHT AND DATABASE RIGHTS
All content made available through the CN Milano S.r.l. Services or found on websites owned or operated by CN Milano S.r.l. in the form of text, graphics, logos, icon buttons, images, audio files, digital downloads, data compilations and software, is the property of CN Milano S.r.l. or its suppliers and is protected by national and international copyright and database rights laws.
You may not use data mining, robots or similar data acquisition or extraction devices to extract (one or more times), to reuse any substantial part of any of CN Milano S.r.l.’s services, without express written consent. Nor is it permitted to create and/or publish a database that reproduces substantial portions (e.g., prices and product listings) of the CN Milano S.r.l. Services without the express written consent of CN Milano S.r.l.
BRANDS
The graphics, logos, page headers, icon buttons, fonts, industrial designs, and service marks included in or made available through any of the Services provided by CN Milano S.r.l. are trademarks or distinctive signs of CN Milano S.r.l. CN Milano S.r.l.’s trademarks and distinctive signs may not be used in connection with any product or service that is not CN Milano S.r.l.’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CN Milano S.r.l.
All other trademarks not owned by CN Milano S.r.l. that appear on any of the CN Milano S.r.l. Services are the property of their respective owners, who may or may not be related to, connected to, or sponsored by CN Milano S.r.l.
VIOLATIONS OF INTELLECTUAL PROPERTY RIGHTS
CN Milano S.r.l. operates in the marketplace in a transparent manner and is actively committed to respecting the intellectual property rights of third parties. For this reason, if you believe that your intellectual property rights have been used in a manner that may result in possible infringement, please contact us immediately at info@cnmilano.it.
APPLICABLE LAW AND JURISDICTION
These Terms of Use shall be governed by and construed in accordance with the laws of Italy (except for its conflict of laws provisions) and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If you were a consumer and ordinarily resident in the European Union, you would be eligible for additional protections under the mandatory rules of your country of residence. As a consumer, you may thus bring an action before the courts of the European Union member state in which you are resident or domiciled to initiate a dispute in connection with these Terms of Use.
The European Commission provides a platform for online dispute resolution, which you can access through this link: https://ec.europa.eu/consumers/odr/.
CN Milano S.r.l. is very attentive to the needs of its customers, we therefore invite you, before taking legal action, to contact us at info@cnmilano.it
We are willing to resolve disputes in the fastest and most efficient manner.
CHANGES IN SERVICE OR CHANGES IN CONDITIONS
We reserve the right to change the Services offered by CN Milano S.r.l., the policies, these Terms of Use, and the Terms of Service at any time to offer new products or services or to comply with legal and regulatory requirements. Anyone accessing the site will be subject to the policies and terms of the General Terms of Use in effect from time to time at the time they use the Services offered by CN Milano S.r.l. If any provision of these terms is held invalid, void or for any reason unenforceable, such condition shall not affect the validity and enforceability of the other provisions.
WAIVER
Should you fail to comply with these Terms of Use, our failure to exercise our right to take action against you does not constitute a waiver of our right to take action for breach of your obligations.
OUR CONTACTS
This site is owned and operated by CN Milano S.r.l.
Mail: info@cnmilano.it
Tel: + 39 3519850195 (number contactable on WhatsApp only).
GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale govern the sale of products and, where applicable, services through the Site when CN Milano S.r.l. acts as a seller (“General Terms and Conditions of Sale”).
Please read these General Terms and Conditions of Sale carefully before making any purchase, as by making any purchase, you accept these General Terms and Conditions of Sale in full.
OUR CONTRACT
The presentation of products and services on the site constitutes an invitation to offer.
If you wish to purchase one or more products, you must configure them individually in the appropriate configuration section and decide among the possible customizations. All products sold by CN Milano S.r.l., in fact, are assembled and made ad hoc based on the buyer’s wishes and the customizations chosen by the buyer.
Once you have finished configuring the product as you want to buy it, you can close your shopping cart.
At this point a summary page of the products you have selected will appear, with the customizations you have established, their price and the options (with their costs) for delivery.
Finally, you will be asked to choose your preferred option for delivery, transportation, payment method and billing information.
At the bottom left of the same page, you will find the “Proceed with Order” button, which you will need to click to submit your order to us.
Your order will then be considered as your irrevocable contractual proposal of purchase addressed to CN Milano S.r.l. for the products listed, each considered individually. Upon receipt of your order, you will see a screen summarizing your details, the product you purchased and the order number you have been assigned.
After that, we will automatically send a message of acceptance of the order itself in which the following will be stated: the product you wish to purchase, the total cost, the type of shipment selected, the payment method used and the shipping and billing addresses. However, the aforementioned order will remain suspended until CN Milano S.r.l. sends you a second email having as subject the acceptance of the order and the simultaneous issuance of the invoice.
Finally, you will receive a third email having as object the successful shipment of the purchased products with indication of the link from which to follow the status of your shipment.
As already represented, the Order Receipt does not constitute acceptance of your proposed purchase. In fact, by sending the Order Receipt, we only confirm that we have received your order and that it has undergone the process of data verification and availability of the products you have requested. The sales contract with CN Milano S.r.l. will be concluded only when we send you a separate e-mail of acceptance of your purchase proposal, which will also contain billing information.
With regard to the possible inclusion of a discount coupon reserved for parties in agreement or provided for by temporary promotional offers, the discount request linked to the aforementioned coupon will be subject to verification of compliance with the conditions of issuance of the same and, for the effect, it will be the responsibility of CN Milano S.r.l., following verification of the legitimacy of the discount request, to confirm its effectiveness, determining the final overall price, in the e-mail of acceptance of the purchase proposal.
You agree to receive invoices in electronic format. These documents will be sent to you on the email address you provide, only where an explicit request is made by sending an email.
For more information about electronic invoices, you may contact us at our customer service department at info@cnmilano.it
All orders placed on the site must correspond to normal consumer needs. This requirement applies both in relation to the number of products purchased with a single order, as well as in the case of a plurality of orders relating to the same product even if each order includes a quantity of products corresponding to normal consumption needs.
CUSTOMER IDENTIFICATION IN THE ORDER ACCEPTANCE PROCEDURE
Dear customer, as represented above, orders are considered as contractual purchase proposals addressed to CN Milano S.r.l..
Upon receipt of the order, you will automatically be sent a message of acceptance of the same. However, the order will remain suspended until CN Milano S.r.l. sends you an email accepting the order.
CN Milano S.r.l. reserves the right, upon notification of the Paypal platform or at its sole discretion, to request the customer to send a copy of an identity document or telephone contact, to ascertain your identity as a buyer and exclude, in this way, the potential consummation of an online scam. You are free to choose whether or not to accept the aforementioned request. However, the choice of CN Milano S.r.l. to follow up the sale, both in case of failure to send the requested data, and in case of sending the same, is discretionary and cannot be challenged in any way.
The sending of the documentation will be handled in accordance with the regulations on the respect of Privacy dictated by the G.D.P.R. (Reg. U.E. n. 2016/679).
PRODUCT
The products sold by CN Milano S.r.l. through the website www.cnmilano.it are new and customized.
As already represented above, in fact, the customer can buy a product only after configuring and customizing it according to his needs and wishes.
The warranty is given directly by the Manufacturer and lasts for 2 years.
RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICIES
Dear customer, when you buy a product from the website www.cnmilano.it, you do not have the right of withdrawal as provided by Articles 52 et seq. of Legislative Decree No. 206 of 2005.
In fact, the right of withdrawal does not apply, under the rules dictated by Legislative Decree No. 206 of 2005, in the case of supply of goods made to measure or clearly customized.
PRICES AND AVAILABILITY
All prices are inclusive of applicable VAT in accordance with the law.
All information about the availability of the products we sell is listed on the website, as well as on the presentation page of each product.
Please be aware that the estimated shipping and delivery times for products are purely indicative and cannot be totally relied upon. Once we receive your order, we will notify you by e-mail if any of the products you order cannot be assembled as per your request. If, due to misunderstandings or other inconveniences, the price is higher than the price stated in your order, we will contact you to see if you wish to equally purchase the product at the correct price. Otherwise, your order cannot be accepted. In the event of your acceptance of price adjustment, you will be asked to pay the difference to supplement the corrected price and the product will be shipped.
If the corrected price of a product is lower than the price listed on the site, we will charge you only the lower corrected price and still ship the product to you.
CUSTOMS
Dear customer, should the products ordered be delivered outside of Italy, they may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be your sole responsibility. We have no control over these costs and cannot predict the amount. Customs policies vary considerably from country to country, so we recommend that you check in advance with your local customs offices for all of the requirements applicable to you. Please also keep in mind that when you place orders on the site, you are considered an importer and are therefore required to comply with all legislation and regulations of the country in which you receive the goods. Your privacy is important to us and we know that you value the way information about your order is used and shared, in this regard we would like to inform you that cross-border deliveries are subject to opening and inspection of products by customs authorities.
WARRANTIES ON PRODUCTS SOLD BY CN MILANO S.R.L. AND LIMITATIONS OF LIABILITY
The warranty regime on products sold by CN Milano S.r.l. differs depending on whether the buyer is a “consumer” or a “professional,” according to the definitions given by Directive 1999/44/EC.
If the customer buys as a “consumer”, he benefits from the legal guarantee of conformity to which the seller is bound by law on every good sold (“Legal Guarantee”), according to the regulations dictated by the Consumer Code (Legislative Decree no. 206/2005); when the customer buys as a “professional”, he benefits from the guarantee provided by the regulations dictated by the Civil Code.
The Legal Warranty – to which CN Milano S.r.l. is bound as seller – guarantees the goods from conformity defects with respect to the sales contract.
With regard to the products, the warranty is given directly by CN Milano S.r.l., which will respond, for any non-conformity, if the defects should occur within 24 months after delivery of the goods.
Pursuant to the law, in case of applicability of the Legal Warranty, the customer will be entitled to the restoration of the conformity of the goods without cost by repair or replacement, or, if this is not possible, to a reduction in the purchase price or termination of the contract.
CN Milano S.r.l. shall therefore be liable for conformity defects if they occur within two years (12 months if the buyer is a professional) from the date of delivery of the goods. He will, however, have the burden of reporting the lack of conformity within the two-month period from its discovery.
You will be able to obtain more information on the rules of exercise and operation of the Warranty by contacting our customer service department at info@cnmilano.it.
With the exception of the case of willful misconduct or gross negligence, we are solely liable for any direct and foreseeable damage at the time of the conclusion of the contract of sale as provided in Article 1225 of the Civil Code. In any case, we shall not be liable for any losses incurred, lost profits or any other damage that is not an immediate and direct consequence of our breach or that was not foreseeable at the time of the conclusion of the sales contract. CN Milano S.r.l. is in no way responsible for the fulfillment of obligations borne by third parties that may offer commercial guarantees in relation to the products for sale on the site.
WHAT THE LEGAL WARRANTY DOES NOT COVER
- Defects or damage caused as a result of repair by an unauthorized third party after purchase.
- Defects or damage caused by negligence, willful misconduct or bad faith, agents external to the Products themselves, or accidental causes.
- Defects or damage caused by improper testing, handling, maintenance, installation or adjustment or unauthorized alteration or modification of any kind.
- Defects or damage due to moisture, liquids or food residue.
- Cosmetic damage: damage and scratches to surfaces and other exposed external parts due to normal consumer use that do not prevent the proper functioning of the product.
- Loss or theft of applicable products.
HOW TO ACTIVATE THE WARRANTY
To activate the warranty you must notify CN Milano S.r.l. by sending an email to info@cnmilano.it.
Products under warranty will be examined by our authorized technical service according to the protocols and limits of the legal warranty defined by the corresponding O.E.M. and O.D.M. and applicable legislation, which will examine whether the defect falls under the warranty. In the latter case, the product will be repaired, or replaced with a product of identical or superior quality, or the price paid will be refunded.
In the event that the defect found is not covered by the warranty, our authorized technical service will provide an estimate that includes the cost of repair and shipping. If the customer confirms that he/she wishes to proceed with the repair, the service center will proceed to repair and return the repaired product upon payment of the estimated amount by bank transfer. In case of non-acceptance, we will proceed to return the product upon payment of shipping costs.
For anything not expressly provided for in this manual, CN Milano S.r.l. will in any case comply with the provisions dictated by the Consumer Code – Legislative Decree, 06/09/2005 No. 206, G.U. 08/10/2005.
For any further information, you can contact us by sending an e-mail to info@cnmilano.it
APPLICABLE LAW AND PLACE OF JURISDICTION
These Terms and Conditions are governed by and shall be construed in accordance with the laws of Italy and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. We further accept and agree in turn to submit to the jurisdiction of the Italian Courts. As a consumer, you may thus bring an action before the Courts of Italy or of the European Union Member State in which you are resident or domiciled to initiate a dispute in connection with these Terms and Conditions of Sale. If you are a consumer and have your habitual residence in the European Union, you may benefit from the additional protections provided by the mandatory rules of your country of residence.
CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE
We reserve the right to change the site, policies and these Terms and Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory requirements. You will be subject to the policies and terms of the General Terms and Conditions of Sale in effect from time to time at the time you order products from us, unless any changes to such policies and terms are required by applicable law or competent authorities (in which case, they will also apply to orders you have previously placed). If any provision of these terms and conditions is held invalid, void, or for any reason unenforceable, such condition shall not affect the validity and enforceability of the other provisions.
WAIVER
In the event of any breach by you of these Terms and Conditions, our failure to exercise our right of action against you shall not constitute a waiver by us of our right to take action for the breach of any undertaking given by you.
OUR CONTACTS
Mail: info@cnmilano.it
Tel: + 39 3519850195 (number contactable on WhatsApp only).